In 2012, Kids Central embraced an opportunity to elevate strategy, enhance organizational capacity, and continue improving results by applying the Sterling framework and criteria to the organization. Adopting the Sterling management framework helped guide Kids Central in the pursuit of excellence and avoid complacency with our already good performance.
For the last two and half years, Kids Central embarked on the Florida Sterling Journey and, in the fall of 2014, applied for the Governors Sterling Award (GSA). Organizations with proven results, solid leadership approaches, innovative initiatives, and a track record of outperforming industry standards can apply. The GSA requires a rigorous application process and organizational profile; followed by a week-long site visit by a team of Sterling examiners; and lastly, a team of independent judges evaluate the Sterling examiners’ report to issue a final determination.
In May of this year, Kids Central received the prestigious Governor’s Sterling Award at the Florida’s Sterling Conference in Orlando. Kids Central is Florida’s first nonprofit, human services organization and only Community-Based Care lead agency to receive the GSA. For Kids Central, the Florida Governor’s Sterling Award is not the finish line but an acknowledgement that we will continuously explore opportunities for improvement to remain, not only competitive, but leaders in our field.
It was an amazing journey and only attainable due to a complete Kids Central team effort!
In addition to the GSA, Kids Central celebrated many other successes. The Out-of-Home Care Department outperformed itself by recruiting, training and licensing more foster homes, including 10 teen-specific foster homes. Human Resources completed the arduous task of redesigning the employee performance process to be fully implemented in 2015. As a cross-departmental team effort, more siblings were kept together when placed in foster care. The organization also increased its net fundraised revenue by 15% over last year.
In May 2015, Kids Central successfully earned its Council on Accreditation (COA) Reaccreditation of the overall organization and Independent Living, Kinship, Foster Care, and Licensing programs. Additionally, Kids Central’s Healthy Start Programs serving Alachua and Lake Counties were the first in the state to become COA Accredited. In the Final Accreditation Report provided by the COA, the Quality Management and Utilization Management Departments were both recognized for monitoring and tracking services of external case management agencies and internal program outcomes. This is just another piece of Kids Central’s performance management puzzle. With another incredibly successful year under its belt, Kids Central is even more excited about next year and its future.
Chief Executive Officer
Kids Central, Inc.